NPS® Calculator
Calculate your Net Promoter Score®
Use the NPS - Net Promoter Score® method and achieve great results for your company in an easy, fast, and effective way!
1 Add the number of responses for each score
2 Total sum of Promoters, Neutral, and Detractors
0
0
0
3 Subtract Detractors percentage from Promoters percentage to get your NPS®
0%
0%
0
How is NPS® Calculated?
To calculate NPS, apply the following formula:
See how easy it is to calculate:
Ask the question
"On a scale of 0 to 10, how likely would you be to recommend our company to a friend or family member?"
Add the responses
Enter the number of responses received for each score in the calculator above.
Check the totals
See the automatic sum of Promoters, Neutral, and Detractors.
Get your result
The calculator automatically subtracts Detractors % from Promoters %.
What is Net Promoter Score - NPS®?
Net Promoter Score® is a metric used by companies of all sizes to measure customer loyalty and satisfaction. NPS is calculated by counting responses to a single question:
"On a scale of 0 to 10, how likely would you be to recommend our company to a friend or family member?"
You can adapt the survey to specific aspects of your business. We call this format transactional NPS.
Customer classification
Customers are classified into three groups:
Promoters (9-10)
Fully satisfied with your business. They are loyal to your company and recommend it.
Neutral (7-8)
Although they like your company, they can be influenced by competitors.
Detractors (0-6)
Dissatisfied with the business and may share negative experiences.
What Does My NPS® Score Mean?
Identify which zone your company is in:
Seek to understand the reasons behind the scores by reviewing the feedback provided in the survey to identify strengths and weaknesses of your business.
Talk to Us!
Let’s chat about your project. Reach out by WhatsApp, phone, or email.