Survey solutions
Solutions for B2B Relationship
Monitor satisfaction in complex accounts with multiple stakeholders. Get insights to reduce churn, strengthen partnerships, and discover upsell opportunities.
Build lasting partnerships
The B2B market is competitive and account relationships are complex, involving multiple stakeholders and interactions. Managing B2B customer experience is essential to stand out in engagement and service.
Track satisfaction by decision-maker, user, and areas involved — with comparisons by segment and size.
Identify risk signals and act fast with alerts and structured handling routines.
Discover expansion opportunities by understanding where the experience is excellent — and where it needs to improve.
Journey
Monitor satisfaction at every stage
Track B2B customer satisfaction from onboarding to renewal. Compare results by stage, profile, and account to prioritize high-impact actions.
Data
Increase understanding and make predictive decisions
Collect satisfaction data across the entire customer hierarchy. Capture needs and behaviors throughout the purchase and usage flow — from first contact to renewal.
Dashboard
Track the health of your business
Understand why deals were lost and which offers drive conversion. Optimize processes, personalize sales arguments, and increase innovation capacity with real-time data.
Text analysis
Get essential insights
Prioritize changes and implementations with Wordcloud and text analysis. Visualize trends in experience and prepare effective action plans to address customer pain points.
Action
Manage situations and retain customers
Keep control of processes (purchase, service, delivery, and usage) with alerts triggered by dissatisfaction. Track at-risk customers and reduce churn.
Close the loop
Simplify and serve anywhere
Handle negative cases quickly to avoid losing projects and deals. Work on weak processes, provide support, and strengthen the relationship.
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