Survey solutions
Solutions for Customer Service
Surprise your customers at every contact: collect feedback on the right channels, track trends, and act fast to raise service quality.
Build stronger relationships
Customer service is one of the most important pillars of experience management. binds.co helps your team identify bottlenecks, measure quality per channel, and act with speed — creating deeper connections and consistent experiences.
Capture customer perception on chat, WhatsApp, email, phone, and in-person — with a unified view.
Set alerts by score, sentiment, or theme and route cases to owners automatically.
Compare results by channel, team, and period to find opportunities and measure the impact of changes.
Journey
Monitor satisfaction at every stage
From first contact to post-service: track the customer experience and quickly see where to act to reduce friction and increase loyalty.
Metric
Improve operations with CSAT
Evaluate interactions using Customer Satisfaction Score (CSAT). Continuously monitor performance by channel/team and adjust processes to achieve excellence in relationships.
Action
Don’t let any demand slip
Get email or SMS alerts when something important happens. Automatically assign cases to agents by urgency and increase team efficiency.
Close the loop
Go deeper into your customers’ pain points
Respond to feedback without leaving the platform: thank promoters and investigate negative cases to understand root cause, reduce churn, and boost loyalty.
Text analysis
Anticipate resolutions for accurate service
Identify issues and demands with Wordcloud: most cited terms and areas that need attention. Prioritize fixes and reduce recurring problems.
More solutions by segment
Explore binds.co platform solutions for different operational realities.
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Let’s chat about your project. Reach out by WhatsApp, phone, or email.