Survey solutions
Solutions for the Financial Market
Monitor satisfaction at every stage of the journey — digital and physical — and turn data into decisions with agility.
Innovate and create lasting relationships
Technology is shaping the financial market and how people interact with brands and services. binds.co supports strategic execution: personalize experiences, reduce friction, and optimize service, offerings, and processes with real data.
Capture feedback from in-person service and compare performance by unit, region, and team.
Measure friction in critical flows (login, PIX, card, credit) and prioritize improvements based on data.
Understand the “why” behind the score with text analysis and trigger handling when it matters.
Journey
Monitor satisfaction at every stage
Track the customer experience from onboarding to recurring use: compare results by stage, channel, and profile — and see where to act first.
Data
Bring exclusive data into planning
Get exclusive data whenever customers visit branches, use the app, or talk to representatives. Capture in real time, at every touchpoint, needs and behaviors.
Close the Loop
Go deeper into your customers’ pain points
Respond to feedback without leaving the platform. Thank promoters and investigate negative cases to find root causes — reducing churn and boosting loyalty.
Text analysis
Anticipate resolutions for accurate service
Identify issues and demands with Wordcloud: most cited terms and areas that need attention. Prepare the right solutions and avoid repetitive cases with impact-based prioritization.
More solutions by segment
Explore binds.co platform solutions for different operational realities.
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